Terms and Conditions AWClub — The Complete Guide for All Members

Welcome to AWClub, an online casino platform built exclusively for Malaysian players. These Terms and Conditions ("Agreement") govern your use of the awclub.onl website, the AWClub mobile app, and all related services ("Platform").

By accessing or using any part of our Platform, you automatically agree to be bound by this Agreement, including Privacy Policy and Responsible Gaming Policy which forms part of this document. If you are registering an account on behalf of a company or organisation, you confirm that you have the authority to bind that entity to this Agreement.

AWClub reserves the right to update or modify these Terms and Conditions at any time without prior notice. The latest version will always be available on this page, and the update date will be displayed at the top of the document. It is your responsibility to review this page periodically to stay informed of any changes.

To make full use of awclub's services, you will need to register and create an account. During the registration process, you are required to:

• Providing true, accurate, current, and complete personal information as required in the registration form.
• Maintaining and promptly updating your information should any changes occur.
• Choosing a strong, unique password and keeping it secure without sharing it with anyone.
• Completing the Know Your Customer (KYC) process by uploading a valid identification document when requested.

Each individual is only permitted to register and hold one account only at awclub. Holding multiple accounts is strictly prohibited and may result in the suspension or closure of all associated accounts, as well as forfeiture of any balances held within them.

You are solely responsible for all activities that occur under your account. AWClub will not be liable for any losses arising from unauthorised use of your account, with or without your knowledge, if you have failed to take adequate security measures.

Use of the AWClub Platform is restricted to individuals who meet the following criteria:

• Age: You must be at least 18 years old or have reached the age of majority under the laws of your jurisdiction of residence, whichever is higher.
• Legal capacity: You must have full legal capacity to enter into a binding agreement.
• Location: You must be located in a jurisdiction where the use of online gambling platforms is not specifically prohibited by local law.
• Not an AWClub employee: AWClub employees, contractors, agents, and immediate family members of AWClub staff are not permitted to use the Platform for betting purposes.

AWClub reserves the right to request proof of age and identity at any time. If you are unable to provide satisfactory proof, AWClub reserves the right to suspend your account until verification is completed. If it is found that you registered using false information or do not meet the eligibility criteria, AWClub reserves the right to close your account immediately and withhold any remaining balance.

AWClub supports a variety of popular deposit methods in Malaysia for the convenience of our members. All deposits are processed through licensed payment gateways using 256-bit SSL encryption.

Payment Methods	Minimum Limit	Maximum Limit	Processing Time
FPX / Bank Transfer	RM 10	RM 50,000	Instant
DuitNow QR	RM 10	RM 10,000	Instant
Touch 'n Go eWallet	RM 10	RM 5,000	Instant
Boost eWallet	RM 10	RM 5,000	Instant
Visa / Mastercard	RM 20	RM 30,000	Instant
Cryptocurrency	Equivalent to USD 10	No limit	1–3 network confirmations

All deposits received by awclub are final and non-refundable except under circumstances agreed to in writing by awclub. In the event of a duplicate deposit due to a technical error, please contact our support team immediately and we will resolve the matter within 24 business hours.

Withdrawals from your AWClub account are subject to the following conditions:

• Your account must have completed full KYC verification before your first withdrawal can be processed.
• Withdrawals may only be made to the same payment method used for the deposit, or to a bank account registered in your own name.
• The minimum withdrawal limit is RM 30 per transaction.
• Any bonus that has not met the wagering requirement is not eligible for withdrawal until that requirement is fulfilled.
• AWClub reserves the right to request additional supporting documents before approving any withdrawal, particularly for large amounts.
• Withdrawal processing times range from 30 minutes to 24 business hours, depending on the selected payment method and the outcome of security checks.

AWClub reserves the right to temporarily hold withdrawals if there is reasonable cause to believe that fraudulent activity, money laundering, or a breach of terms has occurred on the account in question. In such cases, we will notify you and request the necessary information to complete our review.

AWClub offers a wide range of bonuses and promotions to our members. Each bonus offer has specific Terms and Conditions displayed alongside the relevant promotion. Those promotion-specific terms form part of this Agreement.

General Bonus Terms

• Wagering Requirement: Each bonus is subject to wagering requirements that must be met before any withdrawal can be made. Wagering requirements are typically expressed as a multiplier (e.g., 20x means you must wager the bonus amount 20 times).
• Validity Period: Bonuses have a specific validity period. Unused bonuses that are not claimed within the designated period will expire automatically without any compensation.
• Wagering Limit: While meeting the bonus wagering requirement, a maximum bet limit per session may apply. Exceeding this limit may result in bonus forfeiture.
• Eligible Games: Not all games contribute equally toward meeting the wagering requirement. Please check the specific promotion terms for more details.

AWClub reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. In the event of abuse, fraud, or any attempt to exploit our bonus system, AWClub reserves the right to cancel all related bonuses and take appropriate action against the accounts involved.

AWClub uses certified Random Number Generator (RNG) technology, independently verified, to ensure all games are fair and unbiased. The outcome of every game is entirely random and cannot be influenced by AWClub or any other party.

The following are strictly prohibited on the AWClub platform:

• Use of any automated software, bots, or third-party tools designed to exploit games or gain an unfair advantage.
• Collusion or conspiracy between players to cheat or exploit the system.
• Exploiting technical vulnerabilities or bugs found in games for personal gain without reporting them to AWClub.
• Any form of money laundering activity conducted through the awclub platform.

If AWClub identifies any activity that violates these rules, AWClub reserves the right to void all related bets and winnings, suspend or close the accounts involved, and report the activity to the relevant authorities if necessary.

Your account security is a shared responsibility between you and AWClub. While we provide best-in-class security infrastructure, you are also required to take the following steps to protect your account:

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Never share your password or login credentials with anyone.
• Enable two-factor authentication (2FA) for an additional layer of protection.
• Log out of your account after each session, especially when using a shared device.
• Always use a secure internet connection and avoid unprotected public Wi-Fi networks.
• Report immediately to customer support if you suspect any unauthorized activity on your account.

AWClub respects your privacy and is committed to protecting the personal information you share with us. The collection, use, and protection of your personal data is governed by AWClub Privacy Policy comprehensive.

In brief, awclub collects your personal information for the following purposes:

• Identity verification and completion of the mandatory KYC process.
• Secure processing of your financial transactions.
• Improvement of our platform's services and user experience.
• Communications related to your account, promotions, and platform updates.
• Compliance with applicable legal and regulatory requirements.

We will not sell, rent, or disclose your personal information to third parties without your consent, except where required by law or a valid court order.

All content on the awclub Platform, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software, is the property of awclub or its content providers and is protected by copyright, trademark, and other intellectual property laws.

You are not permitted to:

• Copying, reproducing, republishing, uploading, transmitting, or distributing any Platform content without AWClub's written consent.
• Using AWClub's trade name, trademarks, or logos in any manner that may cause confusion or damage the company's reputation.
• Reverse engineering, decompiling, or attempting to obtain the source code of any software used on the Platform.

AWClub provides the Platform "as is" without any express or implied guarantees or warranties. To the extent permitted by applicable law, AWClub is not liable for:

• Any direct, indirect, consequential, or punitive losses arising from the use of or inability to use the Platform.
• Winnings that cannot be credited due to technical failures or internet connection disruptions.
• Any damage caused by viruses, malware, or other harmful content that may infect your computer equipment or mobile device through the use of our Platform.
• Actions or omissions by third parties including payment providers, game suppliers, or network operators.

AWClub's total liability to you under any circumstances shall not exceed the total amount you have deposited into your AWClub account in the 12 months prior to the claim arising.

AWClub reserves the right to suspend or close your account at any time, with or without prior notice, for the following reasons:

• Breach of any provision under these Terms and Conditions.
• Suspected or confirmed fraud, money laundering, or other illegal activity.
• Failure to submit the required KYC documents within the stipulated timeframe.
• Requests from law enforcement agencies or relevant authorities.
• Account inactivity for more than 12 consecutive months.

You may also close your own account at any time by contacting our customer support team. Prior to account closure, any valid balance not subject to any restrictions will be returned to you via your registered payment method.

AWClub reserves the right to modify these Terms and Conditions at any time. When significant changes are made, we will endeavour to notify members via their registered email or in-platform notification at least 7 days before the changes take effect, except where immediate changes are required for security or legal reasons.

You are responsible for reviewing this page periodically. The "Updated" date at the top of this document indicates when these Terms and Conditions were last modified. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms and Conditions.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact our team via:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Email: [email protected] (response time within 24 business hours).
• FAQ: Visit the FAQ for answers to frequently asked questions.

For issues related to responsible gaming or self-exclusion, visit our Responsible Gaming for further information and assistance.